Refund Policy

Effective date: 5 October 2026. This policy is part of our Terms and Conditions.

1. Before you pay: the free trial

Every account starts with a seven (7) day free trial, without a payment card. Nothing is charged during the trial, so there is nothing to refund: if you do not subscribe, the widget simply stops loading when the trial ends.

2. After you pay

You can ask for a full refund within 14 days of any payment, for any reason. This applies to every payment: your first one, an annual renewal, and the charge for an upgrade. You do not have to give a reason, and we do not ask for one.

3. How to ask

• Write to [email protected] from the email address on your account, or
• use the link in the receipt email you received from Paddle, or
• contact Paddle directly at paddle.net.

Tell us which payment you want refunded if you have made more than one. We aim to answer refund requests within two (2) business days.

4. How the money comes back

Payments are processed by Paddle.com Market Ltd, our reseller and merchant of record, so Paddle returns the money to the payment method you used. How long it takes to appear depends on your bank or card provider. Any sales tax charged on the payment is refunded with it.

5. What happens to your subscription

Refunding a payment cancels the subscription period it paid for, and the widget stops loading on your websites. Your account, your sites and their settings stay in place, so you can subscribe again at any time; if you would rather delete everything, you can delete your account yourself in the panel.

6. Your statutory rights

This policy adds to, and never reduces, the rights the law gives you — for example a consumer's right of withdrawal in the European Union and the United Kingdom. Paddle's Checkout Buyer Terms, which also apply to your purchase, describe those rights.

7. Contact

SiteAccessible is a product of QROLLING LLC. Refunds and billing: [email protected]. Full terms: siteaccessible.com/legal/terms.